Terms and Refund Policy | Desert Safari Sharjah

Terms and Conditions

Thank you for your interest in Desert Safari Sharjah LLC. You may book your tour package through our online website. By booking your tour packages, you agree to have read and understood the terms and conditions associated with your tour. Please take time to read these terms and conditions in detail before availing of your tour package. We reserve the right to change or amend any policy at any time, taking into account the circumstances.

Our policy is to provide you with a competitive price, in addition to the accommodation and reservation of your pick-up spot on the web. The pricing quoted for your tour package on our website is calculated on a per person basis. These prices do not include tips for crew members, staff or drivers. The rates mentioned on our website are subject to change without prior notice. This increase or decrease will only be made in the event of a change in fuel prices, labor rates, lodging rates, or any other transport rates.

Payment can be made in cash at the time of pickup, or through bank deposit or bank transfer.

Once you have made a reservation with us, our tour staff will send you a confirmation email. Please take time to review the plan offered to you, as our staff strives to offer the best possible plan according to the season.

We reserve the right to make slight changes or adjustments to the itinerary at any time, without refund, in the event of changes in local conditions or circumstances beyond our control. We are not responsible for any charges made against cancellations or changes that have not been confirmed by us.

It is highly recommended that travelers purchase travel insurance to cover any unexpected incidents and travelers are responsible for their travel documents. and should always carry their important documents with them at all times to prove their identity.

Copyrights

All material on this site belongs to Desert Safaris Sharjah, including but not limited to its logo, images, data provided on the tour packages, descriptions of points of interest, and other sensitive information. You agree not to misuse this site or any of its material for any non-personal, commercial, or illegal purposes.

General Refund Policy

We believe in providing exceptional service and ensuring customer satisfaction. Our Refunds Policy is designed to be transparent and flexible to accommodate unforeseen changes in your plans while maintaining fairness for all parties, Refunds are available under the following conditions:

Full Refunds (100%): For cancellations made more than 24 hours before the scheduled activity.
Partial Refunds (80%): For cancellations made less than 24 hours before the scheduled activity. A 20% management fee will apply in these cases.

Refunds will not be issued for:

No-shows or late arrivals without prior notification.
Interruptions due to non-compliance with our guidelines (e.g., safety, behavior, or dress code).

Cancellation Policy

Flexible Refund Structure

We provide a simple and flexible cancellation policy:

Notice Period Before the Tour/Activity Date	Refund Amount
More than 24 hours	100% refund
Less than 24 hours	80% refund (20% management fee applies)

Refunds for group bookings or private tours may follow different timelines. These will be communicated during the booking process.

How to Request a Refund

Easy Refund Process:

Initiate Your Request:
Contact us via email at [email protected] to submit a refund request.
Include:
- Your Booking ID
- Full Name and Contact Information
- Reason for Cancellation
Verification:
- Our team will verify the request based on the details provided.
- This step typically takes 1-3 business days.
Processing the Refund:
Once approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method, and confirmation will be sent via email.

Exceptional Cases

We understand that emergencies may occur. Full refunds may be granted in the following cases, subject to review:

Medical emergencies supported by valid documentation.
Government-mandated travel restrictions (e.g., COVID-19 lockdowns).
Cancellations initiated by Sharjah Adventures due to operational issues or unsafe weather conditions.

Non-Refundable Scenarios

Refunds will not be provided in these situations:

Failure to show up at the designated meeting point or at the specified time.
Activities terminated due to violation of safety protocols or inappropriate behavior.
Bookings made through third-party vendors (refunds must be requested through the respective vendor).

Refund Methods

Payment-Specific Processing:

Online Payments: Refunds will be credited to the original card or account used during booking.
Cash Payments: Refunds for cash payments will be issued as store credit or processed through a bank transfer (bank details required).
Discounts or Offers: Refunds for discounted bookings will reflect the actual amount paid, not the original price.

7. Contact Information

For questions or assistance with refunds, feel free to reach out:

Email: [email protected]
Support Hours: Saturday to Thursday, 9:00 AM to 6:00 PM

We strive to provide a worry-free booking experience. Our flexible Refunds Policy ensures peace of mind, allowing you to plan your adventures with confidence. Thank you for choosing us, and we look forward to helping you create unforgettable memories!